Operations/Back Office Associate

Institutional Clients

Careers at CMS Forex

Position Description

Back Office Associate will perform day-to-day operations, including (but not limited to):

Processing Clients’ Trading Agreements and Introducing Broker Agreements

Review and verification of clients’ and Introducing Brokers’ account opening documents
Performance of Anti Money Laundering check
Verification of clients’ and Introducing Brokers’ identity
Registration of clients and Introducing Brokers in database
Communication with clients and Introducing Brokers regarding account status

Processing Daily Transactions and Support on Live Trading Accounts

Assisting Clients with General Inquiries

Handle Introducing Brokers’ and clients’ telephone, e-mail, and ticket inquiries
Provide information regarding company policies and procedures
Handle first level troubleshooting for users unable to access systems

*This is not a call center.

Qualifications

Some college experience
1+ year of experience in the customer service industry
Must possess excellent skills in addressing clients’ inquiries via e-mail and telephone
Superior customer service skills
Self starter and able to work with minimal supervision
trong analytical and problem-solving skills
Excellent verbal and written communication skills
Able to work both independently and in a team environment
Detail-oriented with a high level of organizational skills
Determine priorities and follow up in a timely fashion
Able to maintain confidentiality
Team player
Must have outgoing personality
Able to multi-task and meet deadlines in a fast-paced business environment
Computer literate – Must have good knowledge of Microsoft Office applications
Bi-lingual preferred

Only applicants with all of these requirements will be considered.

Additional Information

Location:
The Empire State Building
350 Fifth Avenue, Ste. 6400
New York, NY 10018

Position Starts: Immediately

Work Types: Full Time Employee

Please e-mail resume with cover letter to .